[Solved] Appeal Regarding Possible Terms of Service Violation

[yolder]

Hello HelioHost team,

Thank you for your message and for the great work you do providing this service to the community.

I would like to clarify that I have not violated the Terms of Service. I only have one active account and have not created or used any additional accounts, nor have I shared it with anyone else.

It's possible that the alert was triggered due to a shared or public network I recently used to log in (for example, from work or school), which could have caused this misunderstanding.

Please review my case again, as I'm sure I comply with the Terms and do not have more than one account.

Let me know if you need any additional information from me.

Thank you for your time and attention.

Best regards,
Yolder

Edited 4 hours ago by yolder

[wolstech]

The account yolder has been unsuspended. Shared networks will indeed cause this issue. 

It may take a little while to start working again.