"Unable to login with that username and password."

[talesaz]

Hi everyone,

I'm trying to log into my account, but I keep getting the message: "Unable to login with that username and password."

I’ve already tried using a different browser without success, and I’ve reset my password twice—but the issue persists.

Could someone help me understand what’s going on with my account?

username: talesaz

e-mai: azevedotales@outlook.com

Thanks!

[wolstech]

Well that's weird. I do see two successful password resets for you. What happens if you try to log into Morty directly at https://morty.heliohost.org/ ? Should be talesaz and whatever password you last set.

Also, keep in mind that Plesk does not support passwords containing spaces or non-English characters.

 

[talesaz]

I tried logging in at https://morty.heliohost.org/ using the same password, and it worked. Right after that, I was able to log in at https://heliohost.org/login/, too.

I’m not sure how to explain it, but I’ve saved the Morty link directly in my bookmarks just in case.

Thanks!

[MoneyBroz]

The /tmp folder on Morty was full which caused the login issue. it should be working now.

[brunomanoelfb]

Hi! I'm having troubles to login, too...
I tried to login in login page and appears "Unable to login with that username and password."
In https://morty.heliohost.org/, appears this:

[city]

I have the same issue i can't login even to the forum. Site: ecity.gr, at morty. It doesn't even find me as registered. The plesk looks like find in temp a part of the storage of the db is dead or generally may lost a part and need the backup.

Server Error

500 Plesk\Exception\Database

DB query failed: "DESCRIBE `SessionContexts`" Error code: 1 Error: SQLSTATE[HY000]: General error: 1 Can't create/write to file '/tmp/#sql-temptable-3c8351-264145-234b1.MAI' (Errcode: 28 "No space left on device"), query was: DESCRIBE `SessionContexts`

Type	Plesk\Exception\Database
Message	DB query failed: "DESCRIBE `SessionContexts`" Error code: 1 Error: SQLSTATE[HY000]: General error: 1 Can't create/write to file '/tmp/#sql-temptable-3c8351-264145-234b1.MAI' (Errcode: 28 "No space left on device"), query was: DESCRIBE `SessionContexts`
File	Mysql.php
Line	68

[wolstech]

Should be fixed. /tmp was full again...