"Unable to login with that username and password."

[talesaz]

Hi everyone,

I'm trying to log into my account, but I keep getting the message: "Unable to login with that username and password."

I’ve already tried using a different browser without success, and I’ve reset my password twice—but the issue persists.

Could someone help me understand what’s going on with my account?

username: talesaz

e-mai: azevedotales@outlook.com

Thanks!

[wolstech]

Well that's weird. I do see two successful password resets for you. What happens if you try to log into Morty directly at https://morty.heliohost.org/ ? Should be talesaz and whatever password you last set.

Also, keep in mind that Plesk does not support passwords containing spaces or non-English characters.

 

[talesaz]

I tried logging in at https://morty.heliohost.org/ using the same password, and it worked. Right after that, I was able to log in at https://heliohost.org/login/, too.

I’m not sure how to explain it, but I’ve saved the Morty link directly in my bookmarks just in case.

Thanks!

[MoneyBroz]

The /tmp folder on Morty was full which caused the login issue. it should be working now.