[Solved] Possible Error Detected on My Account

[yolder]

Hello HelioHost Team,

Thank you for your message and for the great work you do in providing this service to the community.

I would like to clarify that I have not violated the Terms of Service. I only have one active account and have not created or used any additional accounts, nor have I shared my account with anyone else.

It’s possible that the alert was triggered due to a shared or public network I recently used to log in (such as from work or a university), which might have caused this misunderstanding.

Please kindly review my case again, as I am confident that I comply with the Terms and do not have more than one account.

Let me know if you need any additional information from me.

Thank you for your time and attention.

Best regards,
Yolder

[wolstech]

We haven't heard from the other user that matched, so I've cancelled the pending suspension on your account.

Shared networks are indeed a common cause of false detections for this...