[Solved] Clarification Regarding Account Ownership

[neonstudio]

Hello HelioHost Team,

 

I received a notice about a possible Terms of Service violation regarding multiple accounts, and I want to clarify.

 

I am developing a website for another person. For testing and hosting purposes, I created a new account to set things up for them. My plan is to transfer the account to them by changing the email so they will have full ownership and access going forward.

 

I understand your concerns about multiple accounts, but I want to emphasize that I will only maintain my personal account, and the new account will belong solely to the person I’m developing the site for.

Also while saying to users that they can respongby email in 24 hours and can avoid any downtime for their website , if the user does reply ghosting his email and then proceding to suspend the accounts without listeining their points, i believe is very saddening to see from an organisation which is acting against its motto now , oppressing people and their voice.

 

Thank you for your understanding!

 

Best regards,

[Neonstudio]

 

Sent from Proton Mail for iOS

 

Edited 3 hours ago by neonstudio

[wolstech]

We'd normally suggest that you simply request a second domain instead (you can have up to 10 at no cost), then build the site on the extra domain. You can just send the files and databases to the other person when the project is finished for them to set up. That said, since you already went this route, I'll allow it this time, but what you're describing does technically violate our TOS because you do own two accounts up until you give the second account to the other person.

Alternately, in the future if you really want to have an entire account you can transfer to someone in a ready-to-go state, you could buy a Morty account for them. Morty accounts don't have a multiple account restriction, so you could buy a $5 Morty account and build their site in there, then when you're finished, just transfer it and let the balance run out, it will turn into a Tommy account at no cost to them.  

Unsuspended.