[Solved] Subscription was suspended....

[milosvtsl]

 

Dear support, 

I got this massage on plesk home page.

Subscription was suspended. All your sites are not available.

What I can do and how to get back my data and files. 

Thanks in advance 

Milos 

[MoneyBroz]

You were suspended for going over the storage quota. a root admin can assist with this further. Escalating....

[Krydos]

Your account was suspended because you exceeded your storage limit. You have 3 options to regain access to your account:

1. You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space. This storage space upgrade is good for the life of the account, and has no monthly cost.
2. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you.
3. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage.

[Krydos]

I found a 965 MB .csv file

-rw-r--r--.  1 milosvtsl psacln  965M Sep  1 18:55 plastenik.csv

Would you like me to delete that for you?

[milosvtsl]

yes you can delete plastenik.csv.

 

thanks in advance

[Krydos]

The 965 MB .csv file has been deleted. If you're having trouble staying under the 1000 MB limit don't forget that you can upgrade your storage at https://heliohost.org/dashboard/storage/