Possible Terms of Service violation detected

[juris]

hi everyone,

i received yesterday a mail saying that i may have violated the terms of service because:

● Multiple family members creating an account from the same internet connection.
● Logging in from a school internet connection where another student also has an account.
● Logging in from a work internet connection where a coworker also has an account.
● Maintaining an account for someone else.

can you give me more information about it?

i connect only from home. i have had only one account for years and it is barely used lol. i live alone so nobody could have created an account or use my connection to create an account. and i am not obviously maintaining an account for someone else.

can you please confirm that i have no issue with my account?

thanks!

Edited 10 hours ago by juris

[wolstech]

Account juris has been unsuspended. It may take a little while to work again.

The other account you matched with says it originated in Poland. Were you on a VPN? VPNs will trigger this because many users share a limited number of exit IPs.

[juris]

i'm on starlink. depending on the location of their point of presence which is not fixed, i may look like i'm on a vpn...

[wolstech]

Oh, that would explain it. An exclusion for the shared IP has been added. 
 

Please let us know if you need anything else.