Account locked

[strongwind]

Hi, my account got locked, and I think it is because the space limit was reached. I am trying to clean it on Plesk panel, but because my account is locked, it is not allowing me.
Can you help me clean up space on my account?

[KazVee]

Your account was indeed suspended for going over your 1000 MB storage limit. You are using 1004.86 MB currently.

Sometimes, users keep too many account backups that cause them to exceed the storage limit, and we have a Wiki page with help on how to limit the number of backups here: https://wiki.helionet.org/Account_Backups#Limiting_the_Number_of_Backups_Stored_in_Plesk 
Another cause of excess storage can be not setting up error log rotation, and for help with that, please see here: https://wiki.helionet.org/View_Error_Logs#Limiting_the_Storage_Space_Used_by_Error_Logs

If you're unable to delete any files and would prefer to increase your storage limit, you can make a one-time donation. For more information on this, please see: https://wiki.helionet.org/Donations_for_Increased_Storage 

To upgrade the storage space on your account, please visit: https://heliohost.org/dashboard/storage/ 
This process is fully automated, so you do not need to contact an admin to increase your storage space.

In the meantime, I'll escalate this thread to a root admin. Usually what happens next is that a root admin will check your account when they have a moment. Typically, they will empty your trash folder and check for obvious ways to reduce your disk usage to see if it can be brought back under the limit. In the meantime, if you can think of any folders that you might want deleted to reclaim some storage space, please let us know.