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Posted

Hello, my username is stephen225. I have a custom domain sambiz.co that I'd like to use. I can change the name server settings on GoDaddy but I'd like to keep those intact if possible. Can you help me create an A record for ns1.heliohost.org and ns2.heliohost.org ?

Posted

You wouldn't create an A record pointed to the name servers, you'd make an A record pointed to the IP shown in Plesk (the one ending in .94 in your case). The IPs for a domain can be seen in Plesk at the bottom of the domain below all the options.

Note that by using external DNS, some features of our service will not work properly or may require additional configuration. The most notable is that your domains will stop working due to an IP address change if your Morty account were to ever move to Tommy due to nonpayment. (If you use our NS, we just change the records for you and you experience a zero-downtime move). Email service will also not function properly unless you create the additional records on your DNS server to support it (there's an MX record and several TXT records that are required, plus an A record for webmail if you want that).

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