SMTP Timeout — Unable to Connect to mail.tanzilskill.helioho.st

[ibra]

Hi Support Team,

I’m trying to configure SMTP for my domain tanzilskill.helioho.st using the email zakaria@tanzilskill.helioho.st. I’ve tested both port 465 (SSL) and 587 (TLS), but I keep getting a timeout error when trying to send mail via SMTP.

Could you please confirm:

1.     Is SMTP access enabled for my hosting account?

2.     Are ports 465 and 587 open and properly configured?

3.     Is mail.tanzilskill.helioho.st currently online and accepting SMTP connections?

4.     Are there any firewall rules or restrictions I should be aware of?

I’ve tested using external tools and also within forma.lms, and both fail with timeout or 500 errors.

Thanks in advance!

[wolstech]

1. Yes, all accounts have SMTP by default, but the required DNS (SPF/DKIM/DMARC) has to be requested in order for mail from your domain to deliver to most providers. Do you want me to set that up?

2. Plesk uses 25 (insecure) and 465 (SSL/TLS) for SMTP. Authentication is required (use the email address and password of a mailbox you create in Plesk to send messages from that mailbox).

3. The SMTP host name should be johnny.heliohost.org, not mail.tanzilskill.helioho.st. This is likely why you're experiencing issues.

4. Sending limit of 50 messages per day. Note that each recipient counts as a message, so 1 email sent to 50 people counts as 50 emails. Exceeding this will result in loss of email service. If you need more, you need to request an increase (which requires sample emails as well as answers to some questions about things like how to unsubscribe).

Also, be aware that Webmail has to be turned on manually if you want that feature. That can be done in Plesk->(your domain)->Mail->Mail settings (change Webmail to Roundcube). It takes 2 hours to take effect if you change it.