SMTP Timeout — Unable to Connect to mail.tanzilskill.helioho.st

[ibra]

Hi Support Team,

I’m trying to configure SMTP for my domain tanzilskill.helioho.st using the email zakaria@tanzilskill.helioho.st. I’ve tested both port 465 (SSL) and 587 (TLS), but I keep getting a timeout error when trying to send mail via SMTP.

Could you please confirm:

1.     Is SMTP access enabled for my hosting account?

2.     Are ports 465 and 587 open and properly configured?

3.     Is mail.tanzilskill.helioho.st currently online and accepting SMTP connections?

4.     Are there any firewall rules or restrictions I should be aware of?

I’ve tested using external tools and also within forma.lms, and both fail with timeout or 500 errors.

Thanks in advance!