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Posted

Dear HelioHost Support,

Thank you for your recent email regarding a potential Terms of Service violation for my account, [Pokemonwawi]. I believe this was triggered because I share a work internet connection with a coworker who also has a HelioHost account. I confirm that I only maintain one account, as per your Terms of Service (https://heliohost.org/terms/).

Please let me know if you need additional details to resolve this. I’d like to ensure my account, [Pokemonwawi], remains active without any downtime. Thank you for your assistance!

Best regards,

eric

Posted

The suspensions for these 2 accounts have been cancelled and the accounts have been excluded. If anyone else at your workplace wants to create an account, please let us know beforehand so everyone doesn't end up suspended again.

Also, please be sure the accounts are not and will not be utilized for cross-hosting (spreading a large project across more than one account). Doing so will result in a suspension for evading the resource limits.

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