Cameron Zipp Posted Sunday at 10:23 PM Posted Sunday at 10:23 PM I am currently unable to log into our VPS when accessing it via PuTTy. I have ensured the password is correct when typing it, however we receive an Access Denied message. Quote
wolstech Posted 23 hours ago Posted 23 hours ago Have you tried resetting the password? https://heliohost.org/reset/ If that doesn't work please let me know, and I'll have a VPS admin take a look at it for you. Quote
Cameron Zipp Posted 2 hours ago Author Posted 2 hours ago I have reset my password and are still getting the same error. Quote
wolstech Posted 2 hours ago Posted 2 hours ago The password reset shows a message on my side saying that it failed and an admin needs to manually reset it. Escalating. Quote
wolstech Posted 2 hours ago Posted 2 hours ago This support request is being escalated to our VPS admins. Quote
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