[Solved] Account suspended

[benyaminayoucef]

Dear HelioHost Support Team,

 

Thank you for reviewing my case.

 

I would like to provide additional information regarding my website (https://ayaatsclothi.helioho.st/) to clarify its intended use and assure you of my good intentions.

 

The website is part of a small e-commerce project. It allows users to place orders, and the order details are sent via email to the site administrator. Additionally, the admin can receive order and user interaction notifications through a connected Telegram bot, which helps manage and respond to customer requests efficiently.

 

There is no misuse or violation of your terms involved. I plan to use the site solely for legitimate e-commerce purposes and communication with customers through secure and transparent means.

 

I appreciate your support and hope you will consider restoring my hosting account.

 

Sincerely,

 

Benyamina Youcef 

Username: benyaminayoucef

Email: benyaminayoucef2005@gmail.com 

 

My LinkedIn: https://www.linkedin.com/in/youcef-benyamina

 

Edited yesterday at 08:46 AM by benyaminayoucef

[benyaminayoucef]

Dear HelioHost Support Team,

Thank you for reviewing my case.

I would like to provide additional information regarding my website (https://ayaatsclothi.helioho.st/) to clarify its intended use and assure you of my good intentions.

The website is part of a small e-commerce project. It allows users to place orders, and the order details are sent via email to the site administrator. Additionally, the admin can receive order and user interaction notifications through a connected Telegram bot, which helps manage and respond to customer requests efficiently.

There is no misuse or violation of your terms involved. I plan to use the site solely for legitimate e-commerce purposes and communication with customers through secure and transparent means.

 

I appreciate your support and hope you will consider restoring my hosting account.

Sincerely,

Benyamina Youcef 

Username: benyaminayoucef

Email: benyaminayoucef2005@gmail.com 

My LinkedIn: https://www.linkedin.com/in/youcef-benyamina

[wolstech]

You're actually suspended for having more than one account, not for the content on the account. Users are only allowed to have one account.

Which account do you want to keep?

[benyaminayoucef]

this account 
username : benyaminayoucef

 

 

[benyaminayoucef]

Of course, this account is the paid one, and the other is the free version — so logically, I’m keeping the paid account.
Also, I have a question: will the paid account remain active even if there’s no activity for 30 days, unlike the free one which gets disabled?

[wolstech]

Unsuspended.  

Tommy accounts still have the 30 day login requirement. If you want to avoid that, you need a Morty account instead. Morty accounts are exempt from activity requirements, but they have a recurring charge just to exist ($1/month) in its place. They're also immune to load suspensions, but there's usage fees if you cause excessive load instead (Morty accounts include 200GB memory/10k CPU per day in the base $1/month charge, so if your site never exceeds those, you'll never pay usage fees).

[benyaminayoucef]

thanks a lot