[Solved] Unsuspend my account

[hostmysiteplease]

My account is suspended

[MoneyBroz]

This is your third time for being suspended for attempting to send 220 emails. If you were to be unsuspended, how are you going to fix this issue so that it doesn't happen again?

[MoneyBroz]

After further investigation, the issue seems to be the email address i**o@nil***ua.xyz has been compromised. We recommend changing the email password for this email address and checking for malware such as keylogging software on the pc that logs into this account.

[hostmysiteplease]

You were right, it's the laptop that was compromised. Hence the hack on Wordpress which got the account suspended. I removed the Wordpress sites but the account kept sending emails, Turns out the laptop had been compromised and that's how they kept getting in.

I have bought a new laptop purely for work (old laptop was shared by family). It's running the latest Windows 11 and Kaspersky Anti virus

I have also instituted a policy for changing email passwords at least once per month

Also, I will be logging in to check the email logs daily (Is there a way this can be automated?)

I believe these changes will ensure my account is never running afoul again. 

Let me know if there's anything more I can do to secure my account

[wolstech]

So your laptop had malware...that explains it. Glad to see you found the source of the issue  

Unsuspended again. I've randomized the password for that compromised email mailbox so the attacker cannot send messages. You'll need to set a new password for it in plesk before using it again. It may take a few minutes for the account to work again.

[hostmysiteplease]

Thanks.

I never thought of the laptop as an attack vector. That's why I kept getting hacked

Thanks