[Solved] Subscription frozen due to exceeding memory limit

[s28211]

Hi. My access has been frozen with no way to do anything. I tried to connect via SFTP to delete files, but I get an invalid login error. Kindly asking for help. Maybe you can tell me what file or files took up so much space? 

[KazVee]

You asked this via email yesterday and we answered you. 

All helpers are unpaid volunteers who donate their time to assist others. Asking the same question in multiple posts can lead to wasted effort and slower support.

We told you here: 

Our root admins checked your account files, but didn't find anything obvious to remove. They noted that your WordPress site's uploads folder is taking up 870MB of space.

Unless you wanted to donate to increase your account storage, the easiest fix would be that our root admins could delete the uploads folder for you. You could then reupload the pictures elsewhere and link to them from your site instead. 

You then asked about the cost of a storage increase, and our reply was here: 

The pricing is listed at the link we sent you previously: https://wiki.helionet.org/Donations_for_Increased_Storage
Please let us know if this link did not work for you. 

The details provided on the Wiki page are: 

Users can increase storage on their Morty, Tommy, or Johnny account by making a one-time donation of $5 USD for each additional 1000 MB they wish to add. In this way, an account can be increased to a maximum of 7000 MB.

The storage space, once increased, stays with your account forever. If you switch hosting plans, the storage transfers with your account. If you go inactive and your account is archived, the storage space will still be there years from now when you renew your account.

How to Donate:

To upgrade the storage space on your account, please visit: https://heliohost.org/dashboard/storage/ 

This process is fully automated, so you do not need to contact an admin to increase your storage space.

In some countries, you can donate using a Debit or Credit Card, so PayPal will act as the card payment processor, but you will not need a PayPal account. If this option is available to you, after clicking on the yellow PayPal button, you should see the 'Donate with Debit or Credit Card' option.

Crypto Donations:

If you prefer to donate with crypto, please visit: https://heliohost.org/donate/ 
You can donate using the cryptocurrencies listed on the page.

Please make sure you consider transaction fees/gas when sending, so it comes out to ~$5/1000MB. After making the crypto donation, please create a post in the Customer Service forum (https://helionet.org/index/forum/45-customer-service/?do=add) so the donation can be verified and your account storage increased. Make sure you provide:
1) Your username
2) The currency type
3) The transaction time
4) The transaction amount

Crypto Verification Timescales: 
Please be aware that crypto donations can take time to verify. In the case of XMR and AEON, these can take several days to verify and are not recommended.