User=wapps. Restoring Backup

[wapps]

Do I have to reset my account before doing a full backup restore, or will the full backup restore overwrite everything I currently have. I want to go back to the state of the full backup. 

[wapps]

I just read this in Wiki:  "Backups cannot be restored directly in Plesk using the 'Restore' button. To restore a backup, you must first extract the backup file on your local machine, then upload the specific parts you need."

It sounds like backup will not do what I thought it would. It appears that backup will restore only files and not settings (e.g., php, php composer).  Is this correct?

By the way, what is the 'Restore' button for if it is not to restore the backup?

[wolstech]

Plesk itself is capable of restoring backups (and in fact, unarchiving an account is exactly this), but we don't allow user-created/user-supplied backups to be restored for security reasons, as it's possible to tamper with the backups in a manner such that they would compromise the server when restored.

Only the admin-created backup available from https://heliohost.org/backup/ (or the archive from an account that was previously archived) can be restored automatically, and an admin has to do it for you.

[wapps]

Totally confused.   <1> I went to my Backup Manager and saw that there is no Restore button.  <2> Wiki states, "To restore a backup, you must first extract the backup file on your local machine, then upload the specific parts you need."  I unziped the backup file I downloaded to my home computer and looked at the files.  The files have no meaning to me.  How would I know which "specific parts" to upload?  see attached picture of files in backup file. <3> Was I suppose to have an admin make a backup of my files? Can I request an admin to restore a backup file in my Backup Manager?  Why is there a Backup Manager?  <4> My original question is still not addressed: Do I have to reset my account before doing a full backup restore, or will the full backup restore overwrite everything I currently have. I want to go back to the state of the full backup. 

[wolstech]

1. As above, this is by design. We disabled that feature for security reasons.

2. All of your data is inside the file "backup_user-data_2506141724.tzst" that's shown in your pictures. That file is a tar archive compressed in ZStandard format. You can open that file with the latest version of 7-zip, then open the .tar inside it to get your files.

3. HelioHost does not routinely make, nor do we guarantee the accuracy, availability, completeness, or validity of backups. That said, we do have a backup from June 12 created just before your account was reset. That file is dated June 12 @ 19:51UTC. We can un-reset your account if you would like, which will return your account to the condition it was in prior to being reset.

4. If we restore the backup listed above in #3, we will handle everything our side. Your current account will be deleted as part of the process, then the backup will recreate it in the same state as it was in as of the backup date. Users cannot do a full restore themselves as described earlier.

Edited Sunday at 11:18 PM by wolstech
Fix time of backup

[wapps]

Please excuse my follow up questions. I am only a novice to all of this.  I see what you are saying about "backup_user-data_2506141724.tzst" containing the files that were in the Home Directory:  I extracted them on my home computer with 7-zip and winzip.  In the backup there are numerous other files (e.g., backup_apache-files_2506141721.tzst, dump-index, etc).  I am assuming that all these files are needed collectively to preform a complete restore (as I think you are referring to by stating that you can restore the site with the June 12 @ 19:51UTC backup).  How do I do a complete restore with the backup I made of my site?  Do I have to use 7-zip and winzip to extract what ever is in the other files and then upload them to Helio?  Or is a complete restore that way not possible?   I apologize for these questions, I believe you told me user backup restores are not allowed, but I am a bit confused. 

[wolstech]

Quote

How do I do a complete restore with the backup I made of my site?

You either do a manual restore by extracting the data and manually uploading your data again, reimport any databases if you have them, change your settings back, etc..

For an automatic restore, you have to ask us to restore the backup we have in our system (June 12 before your reset). Automatic restore of a backup cannot be done by the user. The files like the apache files, etc. you mention are useless to you since users cannot do their own automated restores.

 

 

[wapps]

From the June 12 @ 19:51UTC backup, can I get a copy of the backup_user_data file?  I do not need a full restore, just want to see the home directory structure and coding for some files at that time.

[wolstech]

Sure. You can download that backup through our website here: https://heliohost.org/backup/