Account Suspension - Request for Reinstatement

[bachul04w2m3]

Dear Support Team,

My account has been suspended, and I understand this is due to a violation of your Terms of Service, specifically regarding the use of a disposable email address for registration.

I acknowledge my oversight in this matter. I have since updated my account with a new, non-disposable email address.

I kindly request that you review my account and consider reinstating it. I assure you that I have now complied with your terms, and I am committed to adhering to all HelioHost policies going forward.

Thank you for your time and consideration.

[wolstech]

The disposable email was not the cause of the suspension, though it was also a violation. Thank you for fixing that.

However, your primary reason for suspension is multiple accounts. Users are only allowed to have one account. Can you explain why we are seeing indications that at least 3 other accounts might belong to you?

 

[bachul04w2m3]

Hi wolstech,

I assure that I don't own multiple accounts.

I'm using a VPN. This could be the reason that let the system to mistakenly associate me with other accounts.

[wolstech]

That is indeed a common cause. Our recommendation is that you not use a VPN if possible... if you do, and your connection happens to share a VPN exit server with any other user, all of the accounts accessed through the VPN will get suspended.

Unsuspended. It may take a few minutes to work again.

[bachul04w2m3]

Thanks!  Please understand that it's common for a tech user at Mainland China to use a VPN...