rename account

[sccccisclub]

trying to create esp32weather.heliohost.us but an error is encountered before completion of said creation. please help. I had used edd.hall@gmail.com to register sccccisclub that I no longer want. I would like a fresh account. Thank you.

[KazVee]

The only way to change your HelioHost account username is with an account reset. I've reset your account and you should receive an email shortly so you can take the next steps to recreate it.

When you recreate the account, you will be able to create a new username if the one you want is available. You will then be asked to choose a domain name, and this can be different than your username, if you want. If your requested domain is available, it will be added to your account. 

Because resetting an account is destructive, I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup
If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

[KazVee]

I've just noticed you've tried to create a Morty account, and if you used the same email address as on your Tommy account, the account creation would not work (which is what I guess you meant when you got an error). 

I see you've now re-created a Tommy account with the username you wanted. I've flagged the Morty account creation in our staff channel in case that needs root admin attention. 

Are you trying to have 1 account on Tommy, and a 2nd account on Morty (which is permitted)? Or did you only want to have 1 account on Morty? Please let us know and we can change things as needed for you.