emmanuelfosso205 Posted June 6 Posted June 6 Dear Heliohost Support Team, I hope this message finds you well. I recently received a notification stating that my storage space has been increased. However, I have not noticed the increase in my Plesk panel yet. Could you please assist me in ensuring that the upgrade has been applied correctly? I would greatly appreciate your help in resolving this issue. Thank you for your attention, and I look forward to hearing from you soon. Best regards, Emmanuelfosso205
Krydos Posted June 6 Posted June 6 It looks like you have 2 accounts. The first account is emmanuelfosso205 which was created on Johnny on 2024-09-29, and on 2025-06-06 you paid $5 to move the account to Morty. The second account is emmanuelfosso206 which was created on Johnny on 2025-05-21, and on 2025-06-06 you paid $1 to move the account to Tommy. Each person is only allowed to have 1 account on Johnny or Tommy, so from 2025-05-21 until 2025-06-06 you were actually violating our terms of service by having 2 Johnny accounts, but since 1 of the accounts is on Morty now you're fine. I don't see any storage space upgrades though. What is the transaction ID of the storage space upgrade?
Krydos Posted 15 hours ago Posted 15 hours ago Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.
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