themyth Posted June 3 Posted June 3 I recently made a new domain www.civicquizapp.helioho.st. But when I try to see it on the web it show me the your domain should soon start working. I made it yesterday so I don't understand why it still hasn't started working Quote
wolstech Posted June 3 Posted June 3 I've asked about this one in a staff channel for you. I cannot get this domain to load any files other than the old plesk index.html. https://civicquizapp.helioho.st/info.php should be a phpinfo() but gives me a 404 error... Quote
themyth Posted June 3 Author Posted June 3 Is it something on my end or Plesk's end that is causing the issue Quote
MoneyBroz Posted June 3 Posted June 3 17 minutes ago, themyth said: Is it something on my end or Plesk's end that is causing the issue it's nothing on your end. i removed and readded the domain to your account about 30 minutes ago. you can check again in about an hour and a half to see if it is working. Quote
MoneyBroz Posted June 4 Posted June 4 It turns out that your account is corrupted and needs a reset. i made a backup of your account which you can download at https://heliohost.org/backup Let us know when you are ready for the reset. Quote
MoneyBroz Posted June 4 Posted June 4 11 minutes ago, themyth said: I am ready for the reset. Thank you for your help Account has been reset and a new invite has been sent to your email. Quote
MoneyBroz Posted June 4 Posted June 4 i went ahead and readded the domains on your account before the reset. they should start working in about 89 minutes. Quote
MoneyBroz Posted June 4 Posted June 4 All of your domains appear to be working now. marking as solved. Quote
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