[Solved] Change Johnny to Tommy (multiple accounts)

[jhromany]

Hi, I made a donation to the Tommy server using the email romany.hm@gmail.com. I received the invitation to create the Tommy account, but I already have an account on Johnny. I'm not creating the new account because it would violate the rule of having only one Johnny or Tommy account. Please link my username to the Tommy server. My username is jhromany.

[KazVee]

We appreciate your attention to the Terms of Service. 🙂 If you had used the Account Move button from the Dashboard (https://heliohost.org/dashboard/move/) your account would have been automatically moved without the risk of having the 2 accounts, but it's no big deal, we can move your account manually.

I have cancelled the Tommy invite that was emailed to your .hm email address, and started the account move process now. You will receive an email when the move has been completed. Please also make sure to check your spam folder. Your username (and the email address on your account that you should check for the Account Move confirmation email) will be the same as you had on Johnny. If you want to change your email address to the .hm one, you can do this inside Plesk once the move has finished. Please note that it can take up to an hour for the email change to be reflected inside Plesk, if you do change this info. 

Since there is a risk of data loss when accounts are moved, I made a full account backup for you before I started the account move process. If you need any old files, you can download the backup here: https://heliohost.org/backup 
If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Please let us know if we can help with anything else. 🙂

For future users who may see this thread: For account moves, please check out https://wiki.helionet.org/Moving_Your_Account