[Solved] "404 Not Found - The requested URL was not found on this server."

[lilychan]

My website was working a few hours ago, but now it's suddenly showing  white page with the text:

"Not Found

The requested URL was not found on this server."

And it's been like that for around an hour. It's worrying me a little that it claims the URL isn't even FOUND on the server...is something wrong? Is there something I can do?
My site is hosted on Tommy, I believe!

[KazVee]

Your site is indeed on Tommy. This announcement was posted in the Discord news channel like 3 minutes after you created this post and I think it relates to the issue you're seeing:

Quote

It looks like our efforts to fix the 503 errors, and the changes that were made to the plans have removed IPv6 from some of the Tommy accounts. This can result in seeing the queued page that says your site will start working in x number of minutes when viewed over IPv6, but the site will work just fine when viewed over IPv4. We're going through and adding IPv6 back to the accounts who lost it now, so everything should be back to normal shortly.

When I check your main site, I see the "Your domain should start working in..." message (which is the IPv6 issue) so I think the fact that you can't view the page at WAA.php is related to this. 

Tommy accounts are still being repaired currently, but if you check your site (and the WAA.php page specifically) in a little while, it should load as normal for you.

[lilychan]

Okay, that's good to know!! I didn't even think to check there! And I saw mention of some 503 error stuff going on in a news thread, but it was last posted in several days ago, when my account was working just hours ago, so I didn't think it would be connected, so didn't check there.

Thanks for the info!!

[KazVee]

I just doublechecked and your WAA page loads fine now. 🙂

If you ever wanted that page to load when someone visits your main website address without needing to have the WAA.php part at the end of the link, you could rename the index.html file to be something else (or delete it if you prefer) and then rename WAA.php to be index.php. Then you could just share your main HelioHost web address, without having to add the WAA.php part on the end, because web servers will always serve files like index.html and index.php first, without needing for visitors to specifically ask for the index page file names.