403 Errors on HTML file - file permissions fixed, but error continues

[TheRamblingTy]

Hello, I am running into 403 errors on my domain. I am working to create a family history website and am using TNG software. I tried opening the readme.html file in my browser, that accompanies that software, and ran into 403 or Forbidden error codes. When I ran into 403 errors, I got some help looking over the files from the developer and they helped me fix the permissions settings on the file itself. After they tested it, they still ran into the 403 issue and believe I might have a hosting setting that needs to be fixed or could be something else. I would appreciate any assistance.

[KazVee]

I'm not familar with that software, but there should be more details inside your account error logs that may shed more light on what's gone wrong. Please check our guide here on how to view the error logs on your account: https://wiki.helionet.org/View_Error_Logs

If there's something in the logs you're not sure of, please post the logs here as it will help troubleshoot the issue a little more.