talesaz Posted 21 hours ago Posted 21 hours ago Sorry for opening another ticket about the same issue, but after migrating to Morty, I can no longer access any of the databases in my account (even after creating a new test database with the remote connection option enabled). Additionally, Iโm unable to run any Python applications with Flask. I believe that, since more than 12 hours have passed since the migration, Apache should have already restarted to adjust access. However, the fact that the databases remain inaccessible makes me think the issue might be something else. username: talesaz domais: www.arniskali.com www.thelema93.com.brย https://talesaz.heliohost.us/ย andย https://talesazoeto.heliohost.us/
KazVee Posted 21 hours ago Posted 21 hours ago I believe this issue is already being handled in another thread:ย https://helionet.org/index/topic/64137-krydos-python-flask-500-internal-server-error/page/2/#findComment-288899 Please follow the above thread for further progress updates.ย All staff are volunteers. We all have full time jobs and lives outside of this project. We run this organization in our free time, and if we don't have very much free time things don't get done very quickly. Creatingย duplicate requests for help will only risk delays in enabling the volunteer staff to use their free time most efficiently in order to troubleshoot this for you:ย https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help?ย Most for-profit hosting companies have a staff of full time employees who sit around providing support and working 40 hours a week. It's very rare for any of our volunteers to work more than an hour or so each day. None of our volunteers are required to log a certain number of hours and may come and go as they please. If we aren't having fun volunteering, providing support, chatting with the community, and developing new features then we take a break and do things that are more fun for us. This is why we don't have SLAs or ETAs for new features or repairs, and this is why things move a little slower than a for-profit company that you might be used to dealing with. Please see here for details on ETAs on support requests:ย https://wiki.helionet.org/ETA Sorry for locking this thread as a duplicate, but I'm locking this thread as a duplicate.ย Thanks for your continued patience. Please follow the original thread linked above for further progress updates. 1
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