Can't login after a incident. Read description

[coyota]

I was trying to add www prefix to my domain. I turned on a option is ssl certificate page and logged got out suddenly. Now I am watching this. Can't login

Please solve it and if you can answer how to www prefix too or give me link of previous answers, it would be very much appreciateable

[wolstech]

The www automatically exists on a domain and shows the same content as the root domain. There is no need to add anything, it should just work (assuming you're using our DNS). If you use external DNS, you just need to create a CNAME record called www and point it to your domain.

As for being unable to log in, try resetting your password: https://heliohost.org/reset/

[coyota]

Sorry, I am new. Can you explain the whole process? I bought this domain from a local website but I have access to it like I can edit nameserver etc

[wolstech]

If you set the domain to use our name servers at your registrar, we handle all other DNS configuration for you. The WWW subdomain is built in and requires no configuration at all.

At the registrar where you bought the domain, you need to set your domain to use custom name servers, and enter ns1.heliohost.org and ns2.heliohost.org as the name servers to use.

Be sure our name servers are the only servers specified (you should delete any default ones they provide). Then you wait 24-48 hours for everything to update. Testing on my side shows that a service called spaceship.net is returning for some locations instead of heliohost: https://www.whatsmydns.net/#NS/coyota.net (a domain that is configured correctly and has propagated properly will show ns1.heliohost.org and ns2.heliohost.org for all locations).

[coyota]

Alright, the problem was that I had 4 nameservers set including yours. changed just now. so when can u handle like do i need to give reminder or u will do automatically after it updates?

[wolstech]

The www subdomain www.coyota.net should work automatically once the name server changes propagate.

It is not standard practice to put www before a subdomain (things like www.web.coyota.net should not be used), so that's not supported. It's technically possible to make it work, but doing this will actually hurt your domain's search rankings due to duplicate results, also use up additional domain slots on your account for the aliases (users are limited to 10 domains, you're using 4 now, you'll be using 6 if we added www aliases to the subs), and impact server performance for everyone on Johnny.

[coyota]

Alright now www is working (https://www.coyota.net/). Now, I have 2 problems like I have no SSL certificate so it is showing unsafe and I want everyone to redirect to https://www.coyota.net/ from coyota.net . How can I solve this?

Edit: Got SSL successfully on main domain, trying on subdomain without www. before

Edit 2: Will this affect my website?

Edit 3: Delete coyota.helioho.st domain from my acc. I made it when I first created this acc. Now as I have my own custom domain, I dont need it

Edited yesterday at 06:38 AM by coyota
Update of my action

[wolstech]

Plesk doesn't let you remove the main domain of an account, it can only be changed to something else.

We also cannot convert an add-on domain into a main domain without deleting the add on domain and all of the subdomains, and then setting it all up again (which will also delete all of your data). If you don't want to use that free subdomain, your best course of action would be to just disable it in plesk and ignore it.

I'll take a look at the WWW not getting an SSL certificate shortly...

[wolstech]

I just realized that was a subdomain. You can ignore the www certs for the subdomains. That behavior is expected since subdomains do not have a www subdomain to secure.

[coyota]

I want everyone to redirect to https://www.coyota.net/ from coyota.net . For example you type youtube.com and go to https://www.youtube.com/

This was my 2nd question, maybe you missed it. How can I do it?

Edited 9 hours ago by coyota
corrected spelling error