swlabr Posted March 23 Posted March 23 Hello, I don't know why my account has been suspended... What was wrong? Thank you! Quote
KazVee Posted March 23 Posted March 23 (edited) You were suspended because our Multiple Account Detection system thinks you made duplicate accounts. The first line of our Terms of Service says that users are only allowed 1 account on Tommy or Johnny. IsΒ swlabrΒ the account you want to keep? Edited March 23 by KazVee Added link to Terms of Service 1 Quote
swlabr Posted March 23 Author Posted March 23 (edited) Oh I see, now, reading other posts; I had 2 account indeed, BUT: it was originally suggested to me by support to open another account on johnny years ago, in a moment of down of tommy as a temporary fallback for my account on tommy (which I had through a donation). In fact, you can see I didn't use it at all, and had the exact same minimal content on both: certainly not hiding or mean to cheat, sorry! (After the plesk transition, I found both on johnny for some reason, btw, idk why). Edited March 23 by swlabr Quote
swlabr Posted March 23 Author Posted March 23 3 minutes ago, KazVee said: You were suspended because our Multiple Account Detection system thinks you made duplicate accounts. The first line of our Terms of Service says that users are only allowed 1 account on Tommy or Johnny. IsΒ swlabrΒ the account you want to keep? Yes, thanks. Again, sorry! Quote
KazVee Posted March 23 Posted March 23 If you still have the Transaction ID (which should be in the donation email) that you made for the Tommy account, please share it, so we can investigate that a bit more. I've also mentioned the situation in the Staff channel since you've been a user on HelioHost for a long time now, and I think whatever server change would have been done happened years back, before I joined here, so one of the longer-tenured staff members would maybe remember more about that to look into it further. In the meantime, I've unsuspended theΒ swlabr account, please give it a few minutes to get back up and running again. 1 Quote
swlabr Posted March 23 Author Posted March 23 Thank you!Β I didn't report it because I don't use my account like I did years ago, but just to try out stuff from time to time, and for that Johnny is more than fine.Β If I will need to move on to Tommy in the future, I'll make a new donation. Thanks for all! 1 Quote
KazVee Posted March 24 Posted March 24 Sounds good! π I'll mark this as [Solved] then, but please feel free to create a new support request thread if you need help with anything else. 1 Quote
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