swlabr Posted Sunday at 09:21 PM Posted Sunday at 09:21 PM Hello, I don't know why my account has been suspended... What was wrong? Thank you! Quote
KazVee Posted Sunday at 09:37 PM Posted Sunday at 09:37 PM (edited) You were suspended because our Multiple Account Detection system thinks you made duplicate accounts. The first line of our Terms of Service says that users are only allowed 1 account on Tommy or Johnny. IsΒ swlabrΒ the account you want to keep? Edited Sunday at 09:39 PM by KazVee Added link to Terms of Service 1 Quote
swlabr Posted Sunday at 09:40 PM Author Posted Sunday at 09:40 PM (edited) Oh I see, now, reading other posts; I had 2 account indeed, BUT: it was originally suggested to me by support to open another account on johnny years ago, in a moment of down of tommy as a temporary fallback for my account on tommy (which I had through a donation). In fact, you can see I didn't use it at all, and had the exact same minimal content on both: certainly not hiding or mean to cheat, sorry! (After the plesk transition, I found both on johnny for some reason, btw, idk why). Edited Sunday at 09:44 PM by swlabr Quote
swlabr Posted Sunday at 09:41 PM Author Posted Sunday at 09:41 PM 3 minutes ago, KazVee said: You were suspended because our Multiple Account Detection system thinks you made duplicate accounts. The first line of our Terms of Service says that users are only allowed 1 account on Tommy or Johnny. IsΒ swlabrΒ the account you want to keep? Yes, thanks. Again, sorry! Quote
KazVee Posted Sunday at 10:01 PM Posted Sunday at 10:01 PM If you still have the Transaction ID (which should be in the donation email) that you made for the Tommy account, please share it, so we can investigate that a bit more. I've also mentioned the situation in the Staff channel since you've been a user on HelioHost for a long time now, and I think whatever server change would have been done happened years back, before I joined here, so one of the longer-tenured staff members would maybe remember more about that to look into it further. In the meantime, I've unsuspended theΒ swlabr account, please give it a few minutes to get back up and running again. 1 Quote
swlabr Posted Sunday at 10:15 PM Author Posted Sunday at 10:15 PM Thank you!Β I didn't report it because I don't use my account like I did years ago, but just to try out stuff from time to time, and for that Johnny is more than fine.Β If I will need to move on to Tommy in the future, I'll make a new donation. Thanks for all! 1 Quote
KazVee Posted Monday at 12:06 AM Posted Monday at 12:06 AM Sounds good! π I'll mark this as [Solved] then, but please feel free to create a new support request thread if you need help with anything else. 1 Quote
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