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Posted

This is a replication of the question in thread:

Even after a complete reset of the account the situation stays the same. It is not possible for me to login to a completely new created Nextcloud account. However, I do not see any error messages.

Again I tried both ways, via web-installer and Softaculous.

Does anybody know what the issue could be?

The settings are:

installation path: /home/mangu.helioho.st/httpdocs/nextcloud

data path: /home/mangu.helioho.st/private/nextclouddata

database: MariaDB with localhost:3306

 

Posted

Hello! I just installed Nextcloud (using Softaculous) on my test account and I can replicate the issue of not being able to login. I've flagged it in our staff channel, along with the error logs I'm seeing. 

Here is a link explaining how to view error logs on your account, I figured I'd share it since it's just good to know how to do anyway: https://wiki.helionet.org/View_Error_Logs

If you do have a look at your logs, if you see anything different than the errors I get below, please let us know. But for right now I think it's safe to say it's not an issue isolated to your account, so we'll look into it and post more updates when we can. 

image.thumb.png.24a2903ab03b350d421fc0b696db6c20.png

Posted

Thanks for looking into the issue and "I am glad" you could replicate it.

Right after the installation there were the following errors (just an excerpt, but the error codes repeat):

image.thumb.png.8cf39d47b52ec0b8c4846bd93ce8387a.png

Now, I have a similar error like you:

image.thumb.png.6589c96741a81c91626c4745ac804c08.png

And also some other error:

image.thumb.png.ccf103226da96a674ecb45bdd555da3c.png

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