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Posted (edited)

Hi Helio team,

 

I tried to install Nextcloud and it does not work. However, it worked before on the free account, but I deleted it and tried to install a new version. So I suppose some setting is wrong with the account. Can you please reset my account for the username "mangu".

I am aware that this action is permanent, and there is no way to recover the deleted data.

 

Kind regards,

Carsten

Edited by mangu
Posted

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. 
I made a backup before the reset, so if you discover you need any of your old files after all, you can download the backup here: https://heliohost.org/backup 
If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/tutorials/plesk/account-backups
 

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