[Solved] Domains request (devashraf)

[devashraf]

Hello,
1. Please add the following domains to my account as domains.
   (1) "award-radio", I already have the domain, and will either set the DNS or setup domain forwarding.

   (2) "award-sci.helioho.st". (Soon, I`ll buy a domain name and link it)

   (3) "award-edu.helioho.st", (Soon, I`ll buy a domain name and link it)
   (4) "waken.helioho.st". (Later in 2025, I`ll buy a domain name and link it)
   (5) "award-helioho.st"

   (6) "pg.helioho.st" or "playg.helioho.st" (a short for: playground).

   
Now, I`ll setup the sites.
Later (this week or the next), I`ll upgrade the plan to Tommy 6000 MB (25USD) or to Morty.. I`m waiting for the card issuer (the bank) fixing a problem
As per a previous recommendation, I`ll put VPS as well into consideration.. as per site needs.
 
2. A question, do you offer paid support for website importing? (If needed, I may request it)

[KazVee]

I have added:
(2) "award-sci.helioho.st"
(3) "award-edu.helioho.st"
(6) "pg.helioho.st"
For (5) "award-helioho.st", I assume you meant a dot before helioho.st and not a dash, so I've also added "award.helioho.st"

Please note that it may take up to 2 hours for your new domains to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/misc/clear-your-cache 

Unable to add: 
(1) "award-radio" has not been added, because we need to know if the domain you have ends with .com or .net, etc. Please let us know and we can add it for you.
(4) "waken.helioho.st" is not available, please let us know which alternatives you'd like us to check.

[devashraf]

Thank you for your reply and for your help.

(1) "award-radio": The domain I`m going to link is prize.radio.It ends with ".radio"
       You can add "award-radio.helioho.st" and I`ll do the linking.

(4) "waken-eg.helioho.st".

Edited December 13 by devashraf

[KazVee]

Thanks for clarifying! I've now also added: 
(1) "award-radio.helioho.st"
(4) "waken-eg.helioho.st"
The 2 hour timeframe starts now for those.

We don't currently offer paid support, all support is provided by volunteers in the community. I believe paid support is something that is being looked into eventually, but there's no specific timeframe for that, because we do not offer ETAs. 
If you need a hand with website importing, you can either post a topic in the forum to ask for help or visit our Discord server where there's usually someone around who'll be happy to try and help you out. 🙂

[KazVee]

We've done some admin work and have freed up your preferred domain for (4) "waken.helioho.st" and added it to your account. Please allow up to 2 hours for it to work fully. 
I've removed the  "waken-eg.helioho.st", but since there is a risk of data loss when main domains are changed, I made a full backup for you before I removed the domain, in case you'd already added files to the "waken-eg" folder. If needed, you can download the backup here: https://heliohost.org/backup 
If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/tutorials/plesk/account-backups

[devashraf]

Thank you very much!

[devashraf]

5 hours ago, devashraf said:

(1) "award-radio": The domain I`m going to link is prize.radio.It ends with ".radio"
       You can add "award-radio.helioho.st" and I`ll do the linking.

@KazVee
I`m sorry, DNS settings in plesk panel are locked, so, I can`t edit them.
I set A record in my registrar`s panel instead, pointing to Heliohost IP. (IPv4 for award-radio.helioho.st, which is 64.62.151.106)

I don`t want to change the nameservers, because I want to keep mail service and domain renewal with the registrar. They even have their SSL applied to "prize.radio"

The problem is, the domain here is "award-radio.helioho.st", which is different from the domain "prize.radio".
 

I still have an option to use forwading to forward "prize.radio" to "prize-radio.helioho.st". (In the registrar`s panel) // Saved as the last resort, as google doesn`t like domain url forwarding.

However, I ask if the domain here should be changed to "prize.radio" instead of "prize-radio.helioho.st", as this setting shall affect SSL, email address, etc...
So, I think the domain name setting here has to be changed... am I right?

Edited December 14 by devashraf