Invite people to review on Trustpilot

[DmC]

Usually, only disappointed/unsatisfied users will actively go to review without an explicit invitation . Ah human nature, it's lovely isn't it?

It's not against their ToS to ask from people to review. Just that though, not "five star review and get more space", that is against their ToS 😂.

I suggest send an email to users (with passing DMARC 😁) asking/inviting to objectively review Heliohost.

https://support.trustpilot.com/hc/en-us/articles/13806607359762-2-Set-up-review-invitations-Free?current=1

@Krydos @wolstech

[wolstech]

Nothing's finalized yet, but I will say your post here did come up in a discussion in a staff channel last night about possibly trying to improve these review numbers  We were literally discussing this yesterday, so this post is rather timely.

And yeah, reviews are always negative biased. You never hear from the 1000s of happy users, but you're certain to hear from the guy who got banned for abuse. I know a bunch of our old reviews are literally from people whining that they weren't allowed to use our service for illegal activity.

At least one (not sure if on TP or elsewhere) was from a guy who was so disrespectful and arrogant that he got permanently banned for lying to staff after he got caught with multiple accounts and refused to admit wrongdoing, then tried to claim nonsense like we were controlled by hackers and such when he got banned (we removed the hacker nonsense, but here's the original support case that caused his ban). We routinely use him as an example of what not to do here.