infantex Posted December 3, 2024 Posted December 3, 2024 Hello. It seems I just had my IP changed. I noticed because I tried to send an e-mail (I use GMail) and got the message rejected. I already changed the DNS records (including the SPF one) to the new IP. The website was up inmediatly... But I can't still send e-mails. Did the authentification for Tommy also changed. I use tommy.heliohost.org as the server name (back from using tommy2... some weeks or months ago). Quote
infantex Posted December 3, 2024 Author Posted December 3, 2024 Hello. It seems I just had my IP changed. I noticed because I tried to send an e-mail (I use GMail) and got the message rejected. I already changed the DNS records (including the SPF one) to the new IP. The website was up inmediatly... But I can't still send e-mails. Did the authentification for Tommy also changed. I use tommy.heliohost.org as the server name (back from using tommy2... some weeks or months ago). Quote
KazVee Posted December 3, 2024 Posted December 3, 2024 Yes, your IP has changed. Not because Tommy's IP changed but because you've been moved to the Morty server. 🎉 Here's the news post announcing that Morty was ready to start accepting the first batch of accounts: https://helionet.org/index/topic/63011-morty-beta/ You should have received 2 emails about the account move. If you didn't receive our emails, please make sure you have a valid contact email address listed on your profile inside Plesk. I'd also recommend you use the same email address on your forum account, since this is how we verify account owner identity to make domain changes or account resets that are requested on the forum. Since you've already found the new IP to use (inside Plesk > Websites & Domains > [domain name] > bottom of the page), please also make sure to use `morty.heliohost.org` as the server name. Quote
infantex Posted December 3, 2024 Author Posted December 3, 2024 Oh! I didn't receive the emails... and I just found out why. I centralize all my email activity in GMail but, since September, GMail hadn't been able to retrieve Hotmail emails, and that was the email account linked to my infantx account in HelioHost. My "main" email account (GMail) is linked to my VPS. Everything seems to be working fine now. Thanks. 1 Quote
KazVee Posted December 3, 2024 Posted December 3, 2024 Glad you figured out the problem with those missing emails. 🙂 Please give us a shout if we can help with anything else. Quote
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