shehabalsaidi Posted Tuesday at 08:39 PM Posted Tuesday at 08:39 PM Why my account suspended ? if this happend by misstake pleaseย Unsuspension my account
KazVee Posted Tuesday at 08:47 PM Posted Tuesday at 08:47 PM Your account was suspended because our system believes you createdย duplicate accounts, whichย is against theย Terms of Service.ย Isย shehabalsaidi the account you want to keep?
shehabalsaidi Posted Tuesday at 08:56 PM Author Posted Tuesday at 08:56 PM (edited) oh! im see it there a misunderstand here i'm have only one account which isย shehabalsaidiย ย but today me frinds [Redacted by KazVee] ask me to help him to set up here account where we stady un same unvercity and he useย your's to deploy unvercity project .ย and i'm sign in from here accountย his email is email [redacted by KazVee] and thank you Edited Tuesday at 09:16 PM by KazVee Redacted person's name & email address to protect user data privacy
KazVee Posted Tuesday at 09:22 PM Posted Tuesday at 09:22 PM Thank you for clarifying the situation. I've edited your message to remove your friend's full name and their email address, since we don't need this info shared publicly. I've unsuspended your account, please give it a few moments to reactivate. Please make sure that you do not log into each other's accounts anymore, since the system may suspend you both again.ย Managing someone else's account on their behalf is considered the same as having 2 accounts, as confirmed here:ย https://wiki.helionet.org/accounts/suspension-policy#managing-accounts-on-behalf-of-others (I'll send a separate message with the same info to your friend when I unsuspend their account very shortly.)ย
KazVee Posted Tuesday at 09:46 PM Posted Tuesday at 09:46 PM You're very welcome. Good luck with your school projects! ๐
shehabalsaidi Posted Tuesday at 09:48 PM Author Posted Tuesday at 09:48 PM (edited) can i help them by access her pc with remote desktop or this not allowed ? where we still learning and he need my help and each oneย live in diff houses and maybe get hard to work on same time and location Edited Tuesday at 09:51 PM by shehabalsaidi
KazVee Posted Wednesday at 01:53 AM Posted Wednesday at 01:53 AM That's no problem at all. We just want to make sure we don't have 1 person pretending to be 2 people to get more than their fair share of space and domains. As long as you're 2 different people it's fine for you both to collaborate and help each other out.ย ๐
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