[Solved] Unsuspension request

[shehabalsaidi]

Why my account suspended ? if this happend by misstake please Unsuspension my account

[KazVee]

Your account was suspended because our system believes you created duplicate accounts, which is against the Terms of Service. 

Is shehabalsaidi the account you want to keep?

[shehabalsaidi]

oh! im see it there a misunderstand here i'm have only one account which is shehabalsaidi  but today me frinds [Redacted by KazVee] ask me to help him to set up here account where we stady un same unvercity and he use  your's to deploy unvercity project . 

and i'm sign in from here account 

his email is email [redacted by KazVee]

and thank you

Edited November 26, 2024 by KazVee
Redacted person's name & email address to protect user data privacy

[KazVee]

Thank you for clarifying the situation. I've edited your message to remove your friend's full name and their email address, since we don't need this info shared publicly. I've unsuspended your account, please give it a few moments to reactivate.

Please make sure that you do not log into each other's accounts anymore, since the system may suspend you both again. Managing someone else's account on their behalf is considered the same as having 2 accounts, as confirmed here: https://wiki.helionet.org/accounts/suspension-policy#managing-accounts-on-behalf-of-others
(I'll send a separate message with the same info to your friend when I unsuspend their account very shortly.) 

[shehabalsaidi]

thank you very much.

[KazVee]

You're very welcome. Good luck with your school projects! 🙂

[shehabalsaidi]

can i help them by access her pc with remote desktop or this not allowed ?

where we still learning and he need my help and each one  live in diff houses and maybe get hard to work on same time and location

Edited November 26, 2024 by shehabalsaidi

[KazVee]

That's no problem at all. We just want to make sure we don't have 1 person pretending to be 2 people to get more than their fair share of space and domains. As long as you're 2 different people it's fine for you both to collaborate and help each other out. 🙂

[hundalprabh07]

Your website name ??