[Solved] Suspended: swaloy

[swaloy]

Dear HelioHost Support Team,

I hope you can assist me in restoring my account. Recently, I received a message stating that my account has been suspended due to “Your account has been suspended. Please review the terms of service.” I would like to clarify that I have not violated any terms of service, and I am perplexed by this account suspension.

I have carefully reviewed the terms of service and believe that my actions are in compliance with these terms. If there has been any misunderstanding or if further information is required, please let me know, and I am willing to cooperate fully and provide any necessary information.

Thank you for your attention to my request, and I look forward to your response and assistance in quickly restoring my account.

Best regards,

Edited October 9 by swaloy

[wolstech]

You are suspended for crashing Johnny.

Your account was running something that filled up the /tmp volume with several gigs of image files and caused email and PHP to go down for 8 hours, which caused an outage for over 2000 other websites.

Can you explain what you were doing? And what will you do to prevent it from happening again if we give you a second chance?

[swaloy]

I sincerely apologize for the inconvenience caused by the recent outage. The issue was triggered by a bug in our image processing program, which resulted in uploaded images not being released from the /tmp folder. This accumulation led to excessive storage usage, affecting email services and PHP, and ultimately causing downtime for over 2000 websites, including Johnny.

We understand the impact of this situation and take full responsibility. To prevent this from occurring again, we will be taking the application offline immediately to debug the issue thoroughly. Once we have identified and fixed the bug, we will redeploy the application to ensure stability and reliability.

I kindly request your assistance in restoring our account, so we can rectify this problem and work towards preventing future incidents.

Thank you for your understanding.

Edited October 7 by swaloy

[swaloy]

13 hours ago, wolstech said:

You are suspended for crashing Johnny.

Your account was running something that filled up the /tmp volume with several gigs of image files and caused email and PHP to go down for 8 hours, which caused an outage for over 2000 other websites.

Can you explain what you were doing? And what will you do to prevent it from happening again if we give you a second chance?

I sincerely apologize for the inconvenience caused by the recent outage. The issue was triggered by a bug in our image processing program, which resulted in uploaded images not being released from the /tmp folder. This accumulation led to excessive storage usage, affecting email services and PHP, and ultimately causing downtime for over 2000 websites, including Johnny.

We understand the impact of this situation and take full responsibility. To prevent this from occurring again, we will be taking the application offline immediately to debug the issue thoroughly. Once we have identified and fixed the bug, we will redeploy the application to ensure stability and reliability.

I kindly request your assistance in restoring our account, so we can rectify this problem and work towards preventing future incidents.

Thank you for your understanding.

[wolstech]

I've added deny from all to your .htaccess and unsuspended you. Please ensure that your scripts are written to delete any file it creates in /tmp when it is finished using it, then remove the deny from all when ready.

Your current script is just abandoning its temp files...PHP does not clean up on its own. Your script must either explicitly move them to your home folder if you wish to keep them, or you can call unlink() on them to delete them. If you don't do either, they just get left in /tmp forever and it fills up.

If you fill up /tmp again, the suspension will be permanent and you'll be required to get a VPS if you wish to continue hosting your software here.