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Posted

I've got a couple sites in my HH account, one I use regularly and one I stopped paying any attention to years ago. I'm trying to get the second  one back up and running. My TLD are both operated via namesilo and I've got the same nameservers set for both domains (ns1.heliohost.org, ns2.heliohost.org). The first one (joelrputnam.com) works great, the other (putnamranch.com) says the server can't connect. I'm still not that familiar with Plesk and not sure where to look in the HH documentation. This seems almost certainly like user error on my part and I'm happy to fix, just not sure where to get started. Any advice?

Posted

This should be fixed. The DNS zone was missing from our name servers for that domain. Give it a little while to propagate and it should start working. :) 

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