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Posted

I've followed the tutorial for an express app, but my site at https://ryansimms.helioho.st returns a 500 and the logs are of little help.  This is my first time trying to get the app running.

Error ID: d9c92c3a

Details: Web application could not be started by the Phusion Passenger(R) application server.

Posted
2 hours ago, ryansimms said:

I've followed the tutorial for an express app, but my site at https://ryansimms.helioho.st returns a 500 and the logs are of little help.  This is my first time trying to get the app running.

Error ID: d9c92c3a

Details: Web application could not be started by the Phusion Passenger(R) application server.

Does your application include logging features? Are you able to run it locally?

Posted
9 hours ago, Ookma-Kyi said:

Does your application include logging features? Are you able to run it locally?

Yes, it's working locally.  It's basically the demo app from the tutorial.  I has a `console.log` statement that runs when the server starts up, but that error message leads me to believe that it's not even getting that far

Posted
5 hours ago, ryansimms said:

Yes, it's working locally.  It's basically the demo app from the tutorial.  I has a `console.log` statement that runs when the server starts up, but that error message leads me to believe that it's not even getting that far

Can you try the steps outlined here and see if it helps?

Posted

That app was running well enough to get him suspended for high load. When he's ready we can unsuspend him and try to figure out what happened here, it's probably a mistake in the code somewhere considering other users are using node without issue.

image.png.f54b4414f6a245a595b86fdcc06f1926.png

Posted

@wolstech I'll be happy to dive into the code to see if there was something exceptional going on.  Do I need to open another ticket to request unsuspension or does this request suffice?

Ryan

Posted

Unsuspended. I disabled node so it won't start on its own and get you suspended again until you fix it.

It may take a little while to start working.

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