Account unarchive

[mauer]

Hi

The renew for my account (advmauer) isn´t working.

Could you, please, check it?

 

TIA

Marcus

[KazVee]

Would you be able to provide a little more detail around what wasn't working, please? Did you receive an error message and if so, can you provide the error message you got, or a screenshot of it?

The way to renew an account is to go here: http://heliohost.org/renew/ and follow the steps provided. I just tried this for you (with your username) and got a confirmation page that the account is being renewed, so it seems to have worked from my side. (Renewal info is archived here in case you ever need to look it up again: https://wiki.helionet.org/accounts/suspension-policy#inactivity-policy).

Account renewals can take up to 2 hours, so if after a full 2 hours it still doesn't work for you, please make sure you clear your web browser cache. (Guidance here on how to clear the cache: https://wiki.helionet.org/misc/clear-your-cache).
Please let us know if you're still having issues, we can dig into this more. Thanks!

[mauer]

I did a renew request yesterday and today I´ve tried to access.
Again it redirected me to renew my account.
Now I´ve tried to log in using another browser (EDGE) and now it returns an error saying "Unable to login with that username and password"

Maybe now it is renewing.

I´ll wait 2 hours to try again.

 

Anyway, thanks for your prompt return!

 

Best wishes from Brazil!

Uerlings

[KazVee]

Your site loads for me now, so it seems your account is somewhat active again and should be fully active after the full 2 hours. After that time, if you still get the 'unable to login with that username and password' error, you can use this page to start the password reset process: https://heliohost.org/reset/

The password reset email may not arrive immediately, so be aware of this before trying a 2nd time. A 2nd password reset attempt will cancel out the 1st one, so it's good to wait a little bit to give the email time to be delivered.