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There is no HelioHost account associated to the email address linked to the forum account you used to post this request. When you registered at HelioHost for a hosting account, a forum account would have also been created for you at that time attached to the same email address as your hosting account. Please use that forum account when making account requests, so we can confirm your identity. 
I believe we already received a reset request from you via email, from the email address listed on your hosting account. Please check your other email address for the reset email. I hope this helps but give us a shout if you get stuck with anything.

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