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You can’t just upload the backup. You actually have to unpack it on your computer, and manually restore the various pieces.

If it’s truly from cpanel, you can unpack it with a program like 7zip, and there should be a folder called homedir in there that has all your files. There will also be a folder called mysql that contains exports of your databases.

If it’s a Plesk backup, there are instructions on our wiki on how to unpack that. Those require a special version of 7zip because of the format they use.

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