[Solved] My account was suspended in error

[andresmarquez]

Hello, please your help because My account was suspended in error. I've been careful with the use of the services and it was an error to suspend the account.

 

[MoneyBroz]

You were suspended for having more than one account. which one do you want to keep?

[andresmarquez]

the one with andresmarquez@gmail.com and andresmarquez.helioho.st.

[andresmarquez]

I bought a host for a friend as a gift using the same credit card, that's the second account? it was a gift for someone else (groovemedellin1) that doesn´t count as a second account, I'M RECOMENDING YOUR SERVICE! c'mon guys... 

[wolstech]

Our system does not know this and cannot tell what you're doing, so unless you let us know ahead of time to whitelist you, this will happen. Our system just sees more than one account being created or accessed from the same network and computer, and flags it as a TOS violation. As a result, when buying an account for someone else, best practice is to forward the invite email to the person its for and let them set it up.  Thank you for recommending our service by the way  

Groovemedellin1 has been unsuspended, please give it to the person you bought it for and do not access it any further from your device or network.

That said, you also have 2 accounts that do look to be yours (andresmarqueza, and andresmarquez). For the two andresmarquez accounts, which one do you want to keep?

[andresmarquez]

just this: andresmarquez

 

Thank you.

[wolstech]

The account andresmarquez has been unsuspended  Groovemedellin1 was unsuspended yesterday so you should be set.

It may take a few minutes to start working.

[andresmarquez]

Thank you.