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Posted

Ssh is disabled for security reasons. Your IP was blocked due to a failed ssh login. Make sure that you are using FTP using port 21 or SFTP using port 1373

Posted

For SFTP, use the server tommy2.heliohost.org as the host, not your domain. Port is 1373, username is franklow and password is the same as plesk.

I see you have a Lily account as well, if you're accessing that, Lily only supports ftp on port 21. SSH proper ( command line ) is not permitted as moneybroz already stated.

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