[Solved] Suspended Account

[rosarioruiz]

Hi, good morning,

I think there has been an error with my account "rosario.ruizolivares" Today I have been able to verify that it is suspended. I would like to know what has happened and how I could correct the situation.
Thank you very much.
Best regards

[wolstech]

You were suspended because Wordpress got hacked.

This is extremely common for Wordpress. It's is notorious for its terrible security and poorly written code, especially when it has extensions installed. You'll need to delete your current installation and reinstall the latest Wordpress and extension versions, or better yet, find a different product that doesn't have this issue.

Please let us know when you're ready to fix the problem and we'll unsuspend you.

[rosarioruiz]

Sorry, I hadn´t understood well your message. I´m ready to fix the problem. Thank you. 

I´m waiting to hear from you.

[wolstech]

Unsuspended. It may take a few minutes to start working.

Please delete the entire WP installation and reinstall. If you don't delete the .htaccess file, you will also need to remove the "deny from all" from .htaccess once you've removed the infected WP installation.