[Solved] Reset account

[ohmycabaretclub]

Hi.  I'm having issues with my account - I have an attached domain but despite pointing the nameservers to yours, I don't seem to have any controls for DNS management under Plesk.  I was trying to add LetsEncrypt SSL and have no way to add the TXT record as required.  Could you take a look at (and if necessary reset) the account to see what is happening for me please?

Many thanks,

Simon.

[Talk Sick]

This support request is being escalated to our root admins.

[Krydos]

4 hours ago, ohmycabaretclub said:

I don't seem to have any controls for DNS management under Plesk.

Like it says in the email you get when your account is created, and like it says on your dashboard every time you login: DNS editing on your own isn't finished yet.

4 hours ago, ohmycabaretclub said:

I was trying to add LetsEncrypt SSL and have no way to add the TXT record as required.

Uncheck the wildcard box as it's not supported yet.

[ohmycabaretclub]

Thank you, I really appreciate the support - I didn't notice that info on the screen, but I see it now.  I will make an additional donation as I really love what you're doing and think this is such an amazing project!  Thanks again.

[Krydos]

Yeah, since we're all volunteers and we don't have a full staff of employees working 40 hours a week it takes us a little longer to get stuff like this implemented. Thanks for being understanding, and thanks in advance for the donation. Let us know if you need help with anything else.