[Solved] Can't access nabin-adhikari.com.np

[a141]

I have a domain nabin-adhikari.com.np here at heliohost, previously my account was deactivated and then I re-activated my account. When I try to access my domain nabin-adhikari.com.np I can't. Can you please help.

username:a141

[OnEnemy]

Hello

That domain doesn't seem to be hosted by us. Is it using the nameservers:

ns1.heliohost.org

ns2.heliohost.org

Please doublecheck and get back to us. 

[wolstech]

A missing DNS zone has been corrected for this domain (if an account gets archived then is restored, the DNS zones for added domains get lost). 

That said the NS records still need to be fixed. I see both CF and our name servers together on an nslookup. You need to use one or the other. Please remove the CF entries and verify the name servers are set to ns1.heliohost.org and ns2.heliohost.org as described above, then wait a few hours.

Non-authoritative answer:
nabin-adhikari.com.np   nameserver = ns2.heliohost.org
nabin-adhikari.com.np   nameserver = princess.ns.cloudflare.com

ns2.heliohost.org       internet address = 64.62.211.133
princess.ns.cloudflare.com      internet address = 108.162.194.17
princess.ns.cloudflare.com      internet address = 162.159.38.17
princess.ns.cloudflare.com      internet address = 172.64.34.17

 

[wolstech]

This domain is now working on my end. Marking solved.