tmzafar Posted June 12, 2023 Share Posted June 12, 2023 Hi, i am currently unable to login into my account, even after resetting my password. I am getting the following error message: "Unable to login with that username and password." Kind Regards, Tahir Quote Link to comment Share on other sites More sharing options...
wolstech Posted June 12, 2023 Share Posted June 12, 2023 I don't see anything wrong on our end, so I've sent you another link to reset your password. Please be aware that you should use only normal english characters and symbols in your password. Plesk does not support non-ASCII characters, accented characters, or spaces in passwords. It'll accept them when you change a password, but then the new password won't work. Quote Link to comment Share on other sites More sharing options...
tmzafar Posted June 12, 2023 Author Share Posted June 12, 2023 Could you please send me the link to reset the password again? I haven't received an email Quote Link to comment Share on other sites More sharing options...
tmzafar Posted June 12, 2023 Author Share Posted June 12, 2023 ok nevermind, it was in the spam folder and i resetted the password and it now worked. Many thanks! Quote Link to comment Share on other sites More sharing options...
wolstech Posted June 12, 2023 Share Posted June 12, 2023 Glad to hear its working for you. Let us know if you need anything else. Quote Link to comment Share on other sites More sharing options...
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