Bailey Posted March 28, 2023 Posted March 28, 2023 Hey all, attempting to login and getting hit with the 'move to Plesk' page, however, I don't appear to be receiving any emails from HelioHost, checked spam etc. Any idea if I could be manually moved/ensure the email gets sent - it's been a while. Thanks. Quote
Bailey Posted March 28, 2023 Author Posted March 28, 2023 As far as I know, it's still "bailey" Email is either [redacted] or [redacted] Quote
wolstech Posted March 28, 2023 Posted March 28, 2023 I can't find either in our system, either as an account or as a backup, so it's either deleted or lost (we had ransomware back in February and lost a ton of backups, so its possible your account was a backup that got deleted). I do see it in the logs from 2019 when it was created, but there's no mention of it anywhere in our system now. A replacement account invite has been sent to you. For now it'll be a Johnny account due to capacity. Quote
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