Not receiving Plesk invite email

[Bailey]

Hey all, attempting to login and getting hit with the 'move to Plesk' page, however, I don't appear to be receiving any emails from HelioHost, checked spam etc.
Any idea if I could be manually moved/ensure the email gets sent - it's been a while. Thanks.

[wolstech]

What's the username of the account?

[Bailey]

As far as I know, it's still "bailey"

Email is either [redacted] or [redacted]

[wolstech]

I can't find either in our system, either as an account or as a backup, so it's either deleted or lost (we had ransomware back in February and lost a ton of backups, so its possible your account was a backup that got deleted). I do see it in the logs from 2019 when it was created, but there's no mention of it anywhere in our system now.

A replacement account invite has been sent to you. For now it'll be a Johnny account due to capacity.

[Bailey]

Yeah no worries, thanks.