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connection failed:Access denied for user 'root_admin'@'%' to database 'mydb'


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Hello I am new to heliohost, I just deployed my php website and mysql database, and created user for the database, then replace the credentials in my codes so that my website can access the database properly. However I got this error; connection failed:Access denied for user 'root_admin'@'%' to database 'mydb' , even though  I already checked that all the credentials are correct. Any help would be greatly appreciated, and would reply if you need any further information. I am also planning to remotely access to the mysql database via python code on my local machine using the mysql.connector python library to read and write records.

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